I would to there only to be told they weren't authorized to pay it out. I has been charged for the product and etisalat is claiming purcahse is in successful. The most frustrating experience and I would never do business with this company again. Customer service centres also play a strong role in maintaining current clients and attracting more from competitors. Etisalat has state-of-the-art technology and network connection guaranteed to keep its customers satisfied and content at all times. Very bad service, not professional and don't know how to handle complaints, even they lied to me when I asked them to speak with manager, they transferred me to someone else but not manager or supervisor. Dr. Esra Taylor leads Etisalat’s omni-channel marketing for the small-to-medium business space and led the transformation to revolutionize its customer experience and drive more intelligent interactions. Customer service (Current Employee) - Dubai - August 8, 2020 To move from Egypt to UAE to join Etisalat it was a great step to start in UAE it’s given a good experience how to deal with customers from different cultures and backgrounds and how to let customer leave the store satisfied what ever it’s sales or complaints Our 10 years of experience as a key player in the telecommunications market has provided us with knowledge of all major sectors, including communications, healthcare, manufacturing, media and entertainment, public sector, retail, technology, travel and utilities. What a dodgy act? We consistently deliver what is vital to every industry: an exceptional customer experience. After 3 times of complaints they are still asking me to pay this extra. High employee retention rates Wide-ranging customer services Get accurate information on everything you need by talking to live agents and Etisalat. Etisalat Group is one of the world’s leading telecom groups in emerging markets. A bit worse than du , but I except nothing from opera atora with one star ranking . Flexible labor laws and costs Etisalat customer service is a technical support service from Etisalat and available through different numbers to company’s representatives regarding inquiries, complaints and questions or to get more details about the services provided by Etisalat Egypt. Other Services To enjoy the full experience that Etisalat official website has to offer, click here to update your browser. Such a horrible experience dealing with Etisalat. © 2021 Trustpilot, Inc. All rights reserved. You can find contact details for Etisalat above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Etisalat Egypt continued to lose more of its customers in similar fashion to recent months. Useless chat virtual assistant, phone virtual assistant.. tried both today, cannot speak to a human being! Discover how you can get correct information with Etisalat's Information Services IVR option. The company is also keen … Our telecom experience and our multilingual, highly-educated staff help us adapt readily to market changes. Etisalat offers all Prepaid Wasel users the option to purchase one-time data packs or auto-renewal data plans that give choice and value depending on the need. I then went to etisalat to tell them what happed they told me I must pay and they we cancel the internet. Orange’s Customer Service tries its best to receive complaints and suggestions from its customers throughout the day and from any existing telecom networs (Vodafone, We, and Etisalat), to provide everything that customers inquire. Serving the domestic Egyptian market as well as international markets, EGS provides excellent multilingual customer care to clients from different channels; not only over the phone but also via chat and across social media. THIS IS COMPLETELY UNACCEPTABLE TOTALLY UNRECOMMENDED NETWORK (IF ANYBODY CAN HELP WITH GETTING THIS ISSUE SORTED PLEASE LET ME KNOW) Telecommunication Regulatory Authority I NEED A SOLUTION FOR THIS ASAP !! Etisalat Egypt has the most widespread customer service branches, thanks to its partnership with the Egypt Post, which owns 20% of Etisalat Egypt. It’s basically lose lose situation what ever you do. Etisalat Egypt is the third mobile operator to enter the Egyptian market and the first integrated operator for telecom services in Egypt. 500,000 annual graduates, almost 50% BPS related. stealing, lying, frauds, cheating and every bad deed you might think of can be found in this useless company Etisalsat Egypt. Market share – Etisalat’s current market share is about 156 billion AED. If the customer finished his mobile internet quota and does not want to subscribe to Mobile internet add-ons, the internet speed shall decrease automatically to 64Kb (FUP 10GB) After the one year free of subscription on Etisalat TV, the customer shall pay 110 LE to continue enjoying TV service … Large hiring pool of multilingual candidates Once you apply for an elife connection, you have to make calls to different departments of etisalat and nobody can give you a time that "How long you need to wait " for the connection. Browse our Latest promos and subscribe now Emerald Subscribe to the best postpaid tariff in Egypt . After refusing they called me and said they could move me wifi. I wish I could give zero stars..Etisalat is so bad and arrogant, ordered an iphone 12 pro 6 weeks ago, no delivery, no feedback, no estimated delivery, no expectations... Had to get a cancellation letter from Etisalat and was told we need to wait for a month even though the account was deactivated 2 weeks back. Etisalat UAE Etisalat Etisalatdubai Communications Regulatory Authority - هيئة تنظيم الاتصالات UAE Telecommunications Regulatory Authority (TRA) I WANT TO CAMPLAINT ABOUT ETISALAT SERVICE PROVIDER AS THEY ARE COMPLETELY DISCONNECTING MY MOBILE SERVICE FOR 5 DAYS EVEN THOUGH I CONVERTED MY NUMBER TO " DU " 3 MONTHS AGO. Etisalat Global Services a subsidiary of Etisalat Group with total presence in 16 countries across Africa, Middle East & Asia. EGS consultancy services combine our extensive telecommunications and operational expertise, to improve your customer experience through increased efficiency and quality. Sham its customer service is so bad. Our BPO solutions deliver service excellence to your customers, driving growth and cost efficiency. Explore Our Brands. However, over a year later ive got a 3,000 dhs bill as they have continued to charge me. Poor customer service.. and new virtual adviser is a nightmare. I rang them more than 4 times to be corrected and I went to their store once to asking help they told me to go through their customer care. We provide call center outsourcing for organizations in automotive and consumer electronics, with warranty call management, product recall management, financing or lease administration. Get more mobile benefits, better deals and offers, superior internet connectivity and business services with Etisalat Egypt. I paid the substantial termination charge of 500 AED and then I tried to get my deposit returned. They kept charging me for a service that was no longer available, 9 months later when I asked for a refund they rejected the claim and said it was my fault for not canceling the service! I need internet i cant cancel it i have classes online i mean i. When I signed the contract with Etisalat there is only have to pay the monthly usage but the sales guy said if I cancel the plan earlier I only need to pay extra one month fees as for penalty which I understand and agreed. I would start again with customer care and be told to go to another centre and the same thing would happen again. But since I contact Etisalat to cancel my plan they asking for Extra AED440 for their equipment which they never told me have to pay when I cancel the plan whatsoever from the right beginning of the contract. Being expert in customer experience and customer satisfaction comes from this industry Cons The unique challenges in Etisalat are rotational every time due to customer needs & business needs, So I have to be fit and ready all the time and get my focus to the extreme level to be the one they can trust to deal with vvip and prestige customers Promised that my wifi would be shifted team proactively identifies opportunities for growing our businesses. 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